How to place, manage and track your
Orders
How do I place an order?
You can check out as a guest or set up/sign in to your account to access saved details. Follow the prompts to enter your shipping information, select your preferred payment method and confirm your order.
Once completed, you’ll receive an email with your order confirmation—followed by updates and tracking details as soon as it ships.
Because shopping for natural beauty and wellness should feel just as good as the products themselves.
How can I find my order number?
Your order number will be in the subject line, at the top of your confirmation email, and also displayed on the top right as “Order # [number]” right after your purchase.
Can’t find it? Try searching your inbox for “Intentionally Natural” or check your spam or promotions folder—just in case. Still stuck? Reach out to us at hello@intentionallynatural.com and we’ll help you locate it.
Because peace of mind should always come easy.
Can I send my order as a gift?
Absolutely! Simply add your chosen products to the cart, then check out as usual—just make sure the gift recipient’s details are entered as the delivery address.
If you’d like to include a gift message, please add it in the Customer Notes section at checkout and mark it clearly as GIFT NOTE. While we don’t offer gift wrapping just yet, we promise to create a gorgeously natural unboxing experience for the lucky recipient.
How can I track my order?
Track your order from dispatch to delivery with real-time updates
Once your order has been packed and tracking is allocated, you’ll receive a shipping confirmation email with your tracking link. From there, you can follow your parcel every step of the way — from “on its way” to “out for delivery” to “delivered” — so you have complete peace of mind.
There’s nothing worse than waiting in delivery limbo, which is why we go above and beyond to get your naturals to you swiftly, safely, and stress-free.
You can also log into your account anytime to view your order history and tracking updates.
If your confirmation email hasn’t arrived or your tracking link isn’t working, contact us at hello@intentionallynatural.com. We’re here to help.
Because knowing where your order is should never be a mystery.
Everything you need to know about shopping securely and managing your payment methods
Payments & Billing
What payment options do you offer?
We offer a range of secure and flexible payment options to make checkout seamless:
- Credit & debit cards (Visa, MasterCard, Amex)
- Afterpay – shop now, pay later in 4 interest-free instalments
- PayPal – fast and secure with your linked account
- Apple Pay – one-tap checkout on Apple devices
- Google Pay – quick tap-to-pay on supported devices
- Shop Pay – fast, secure checkout with saved details
Because paying for natural beauty and wellness should be just as easy as enjoying it.
How do I pay with Afterpay?
At checkout, simply select Afterpay as your payment method. You’ll be redirected to Afterpay to log in or sign up, then you can complete your purchase in just a few clicks.
You’ll pay for your order in 4 interest-free instalments, taken automatically every two weeks. No fees, no stress — just a flexible way to get the naturals you love, now.
Because feeling good shouldn’t have to wait.
Can I pay via PayPal?
Absolutely. Just choose PayPal at checkout and you’ll be redirected to log into your PayPal account to complete your purchase.
It’s fast, secure, and perfect if you prefer not to enter your card details directly.
Because trust and ease should be part of every transaction.
How can I update my saved card details?
To update your saved card, you’ll first need to delete the old one. At checkout, select Credit Card as your payment method, then click Manage. From there, you can remove the card you no longer want by selecting Delete.
Next, place a new order and enter your updated card details at checkout. Simply select Credit Card, enter your new details (or choose Use a different card), and tick Save your card details.
You can also choose to set this new card as your default payment method by ticking the box provided.
Secure, simple, and totally in your hands — just how it should be.
How can I delete a saved card?
When checking out, simply tick the option to save your card details before completing your purchase. Your information is securely encrypted and stored for faster, easier checkout next time.
Prefer not to save them? No worries, you can always enter them manually when you're ready.
Because convenience should never come at the cost of security.
Secure, simple, and totally in your hands — just how it should be.
Manage your account, check out with ease
Checkout & Account
Do you offer guest checkout?
Yes, you can absolutely check out as a guest without creating an account.
Just enter your email and shipping details at checkout and you’re good to go. Quick, secure, and no login needed.
Because shopping naturally should feel easy at every step.
How do I create an account?
Creating an account is easy and totally optional — but it makes future orders even smoother.
Just click “Account” at the top of our website and follow the prompts to sign up. You’ll be able to save your delivery details, view past orders, and manage payment methods all in one place.
Because simple, secure shopping should always feel this good.
How do I sign in at the checkout?
At checkout, simply click “Log in” at the top of the page. Enter your email and password to access your saved details and order history.
Forgot your password? Just click “Forgot password” to reset it in a few easy steps.
Because signing in should be smooth and stress-free.
What should I do if I see the error message “Your email and password don’t match”?
This usually means there’s a small typo, or the password you entered doesn’t match what’s on file.
Double-check your email and try again. If the issue persists, click “Forgot password” to reset it — it only takes a minute.
Still having trouble? Reach out to us at hello@intentionallynatural.com and we’ll help you get back in smoothly.
Because a login glitch should never stand between you and your naturals.
Timeframes, tracking and shipping options
Shipping & Delivery
How can I track my order?
Once your order has been packed and tracking is allocated, you’ll receive a shipping confirmation email with your tracking link. From there, you can follow your parcel every step of the way from “on its way” to “out for delivery” to “delivered” so you have complete peace of mind.
There’s nothing worse than waiting in delivery limbo, which is why we go above and beyond to get your naturals to you swiftly, safely and stress-free.
You can also log into your account anytime to view your order history and tracking updates.
If your confirmation email hasn’t arrived or your tracking link isn’t working, contact us at hello@intentionallynatural.com. We’re here to help.
Because knowing where your order is should never be a mystery.
When can I expect my order to arrive?
Once packed and ready for dispatch,we aim to get your order to you as swiftly as possible usually overnight because waiting for your naturals shouldn’t feel like forever.
But erring on the side of caution, our official estimated delivery times across New Zealand are:
- Urban areas: Next business day
- Rural areas: 1–3 business days
- Interisland and Great Barrier Island: 1–5 business days
- Waiheke Island: 2–3 business days
Please note: During peak periods or unexpected delays (like weather disruptions), deliveries may take up to 7 business days. If your order hasn’t arrived after that time, contact us at hello@intentionallynatural.com and we’ll look into it straight away.
Because when you’ve found something good, you deserve to enjoy it — fast.
Where do you ship to?
We currently ship throughout New Zealand — from city streets to rural retreats and everywhere in between.
At this stage, we’re unable to offer international shipping, but it's coming soon. Be sure to join our IN the Know newsletter and you’ll be first to hear when we go global.
Because everyone deserves access to safe, effective and truly natural products, no matter where they live.
How can I calculate my delivery fee?
It’s simple. We offer flat rate, carbon neutral shipping for $9 anywhere in New Zealand.
Even better? Shipping is free on all NZ orders over $90 — no codes, no catches. Just another way we make natural beauty and wellness feel effortless.
Because peace of mind should come without extra cost.
At this stage, we’re unable to offer international shipping, but it's coming soon. Be sure to join our IN the Know newsletter and you’ll be first to hear when we go global.
Because everyone deserves access to safe, effective and truly natural products, no matter where they live.
My parcel is showing an “Attempted delivery” scan what should I do?
This means the courier tried to deliver your parcel but couldn’t usually because no one was available to receive it or access wasn’t possible.
If you’ve missed a delivery:
Check your tracking link for an update or redelivery instructions.
Our delivery partners will have sent you an email or left a delivery card with next steps.
You can use that information to arrange a redelivery or collect your parcel from a nearby depot at your convenience.
Still unsure? Reach out to us at hello@intentionallynatural.com we’ll help you get it sorted.
Delayed deliveries, address errors and how to fix order mistakes
Order Issues
My order hasn’t arrived, what do I do?
We know how frustrating it is to wait — especially when you’re excited for your naturals to arrive.
If it’s been more than 7 business days since your order was placed, here’s what to do:
- tracking link for updates — it may be delayed, in transit, or awaiting redelivery.
- hello@intentionallynatural.com with your order number and we’ll look into it right away.
I placed my order to my old address, how can I change it?
It happens! If you’ve just placed your order and realised it’s heading to the wrong address, contact us at hello@intentionallynatural.com as soon as possible with your order number and the correct delivery details.
If your order hasn’t shipped yet, we’ll update the address for you.
If it’s already on its way, we’ll do our best to work with the courier to redirect it — or help you arrange a safe resolution.
Because life moves fast, but we’re here to keep your naturals on track.
Can I change or cancel my order?
Update or cancel your order before it ships
We process orders quickly to get your naturals to you as soon as possible — but if you need to make a change or cancel, email us at hello@intentionallynatural.com right away with your order number.
If your order hasn’t been packed or shipped yet, we’ll do our best to update or cancel it for you.
If it’s already on its way, we’ll issue a return label so you can send it back. Once we receive the item, we’ll process your refund promptly.
Because flexibility is part of truly thoughtful service.
How to return a product and get a fast, stress-free refund
Returns & Refunds
What is Intentionally Natural’s return policy?
Free 30-day returns for peace of mind
We want you to love every product you receive — but if something’s not quite right, we’re here to make it easy.
We offer free 30-day returns from the date you placed your order. To be eligible, items must be unused, unopened, in original packaging and accompanied by proof of purchase.
To start a return, simply email us at hello@intentionallynatural.com with “Product Return” in the subject line. We’ll guide you through the process and send you a return label for a smooth send-back.
Because returning something should feel just as simple as ordering it.
How do I start a return?
Start your return with one quick email
To begin your return, simply email us at hello@intentionallynatural.com with “Product Return” in the subject line. Include your order number and a brief description of the item you’re returning.
We’ll guide you through the next steps and send you a prepaid return label so you can send the item back with ease.
Because support should be personal, not complicated.
What items can’t be returned?
Items we can’t accept back (for safety & hygiene reasons)
While we want returns to be as easy as possible, there are a few items we can’t accept due to hygiene, safety, or legal regulations:
- Opened or used products
- Custom or personalised items
- Hazardous materials or flammable items
- Gift cards
Not sure if your item qualifies? Just email us at hello@intentionallynatural.com — we’re always happy to help clarify.
Do you accept returns on sale items?
Returns on sale items — what’s covered and what’s not
Yes — we accept returns on sale items if they arrive damaged or faulty.
Sale items aren’t eligible for change-of-mind returns, but if something isn’t right, we’ll make it right. Just email us at hello@intentionallynatural.com with your order number and a photo of the item to start the return process.
Because quality and care should come with every order — sale or not.
What if my item is damaged or incorrect?
Received something damaged or not quite right? We’ll fix it fast.
We’re so sorry to hear that — we carefully pack every order, but if something arrives damaged or isn’t what you expected, we’ll make it right.
Email us at hello@intentionallynatural.com with your order number and a photo of the item. We’ll review it quickly and either send out a replacement or issue a refund.
Because your experience matters — and you deserve to get exactly what you ordered, in perfect condition.
Can I exchange an item?
How to swap your item for something you love
We get it — sometimes the wrong product ends up in your cart. It happens! We’re happy to help you exchange an item as long as it’s unused, unopened, and within our 30-day return window.
Just email us at hello@intentionallynatural.com and we’ll guide you through the process step-by-step.
Because getting the right product should always feel simple.
When will I receive my refund?
Refund timeframes and what to expect
Once we’ve received and inspected your return, we’ll let you know if your refund has been approved. If approved, it will be processed to your original payment method within 10 business days.
Please note: your bank or credit card company may take a little extra time to process and post the refund to your account.
If more than 15 business days have passed since your return was approved, contact us at hello@intentionallynatural.com and we’ll look into it for you.
Because your peace of mind matters — every step of the way.
Browse, search, and shop Intentionally Natural with ease
Website Navigation
How do I search for a product?
Find exactly what you need in seconds
To search for a product, click the magnifying glass icon in the top right corner of our website. Then type in what you’re looking for — whether it’s a product name, brand, or concern (like “hydration” or “sleep”).
You can also browse by category, brand, or wellness need using the main menu.
Because finding the right product should be as natural as the ingredients inside.
How do I use a promo code?
Applying discount codes at checkout
Got a promo code? Lucky you! Just enter it in the “Discount code” field at checkout before completing your payment.
Once applied, you’ll see the discount reflected in your order summary.
If the code isn’t working, double-check for typos or expiry. Still stuck? Reach out to us at hello@intentionallynatural.com — we’re happy to help.
Because saving should be simple and stress-free.
How do I change items or quantities in the Shopping Cart?
Edit your order before checking out
To update your cart, click the shopping bag icon at the top of the page. From there, you can:
- Adjust product quantities using the plus or minus buttons
- Remove items by clicking the trash icon or “Remove” link next to the product
Your cart will automatically update, so you can continue shopping or head to checkout when you’re ready.
Because control and clarity should come with every click.
Still have questions? Get IN touch.
Let customers speak for us
Customer service that is hard to find these days and makes you want to be a loyal customer.
So wonderful to find natural products for my highly sensitive children. After doing a lot of research I am so pleased to be completely sure that there are no nasties or worries about using Intentionally Natural Products. Such great service & totally feel like I can trust the product & this company to look after the little things in life that make the biggest difference. Definitely recommend trying these products.
Omg, I am so glad I found your website!! Your website is not only stunningly beautiful, it also has every thing I need for my combination-semi-tantrum skin and dry scalp/oily hair situation. I have been on the hunt for good natural products for ages! I keep lapsing back to the chemicals as it’s so hard to find a reliable stockist (where natural is their main game) and for them to have available what I need. Some of these brands you carry are my faves and at such great prices. I’ve just placed an order and look forward to being a regular. Thank you! Also, cool that you have recipes - I am going to try making that gorgeous beet salad!
I love that this brand is packed with all natural ingredients that leave you and your little ones feeling amazing. It is so hard to find 100% natural products free of nasty chemicals and toxins. Thank you so much, I will definitely be back for more :)
Great gifts! Especially when you know they are natural, free of chemicals and toxins.
In a world of growing online maze and names less, faceless responses- Lara and Intentionally Natural were the only ones who came back to me promptly and delivered what I was looking for. Excellent service, incredible brand. Fair prices. Will continue to order. Thanks so much.
Nice to find 100% natural products. No nasty chemicals/toxins. Their website was easy to use. I was able to get all-natural products in one shop and the items came quickly. Thank you.
Such a beautiful range of natural beauty products! fabulous service & speedy delivery. Will definitely purchase again
I have been very pleased with my 2 purchases I have made. The NEO oil and hyaluronic have been godsends!
Service was great & swift delivery wonderful
These products feel like you are putting liquid gold on your skin.
Total indulgence , such a treat . I love it all
It's amazing to bea able to shop for products and know that are natual and free of nasty ingredients. Intentionally Natural ticks all the boxes as they offer the most beautiful product that work! While also being enviromentally friendly. The customer service is so personal and professional with delivery being prompt and relible!. Their care and attention to service is second to none adn I love the free samples each time, it's such a treat.
What Makes Us Uncompromisingly Natural
We align only with brands that meet our strict standards for purity, safety, and efficacy. Every product is proven 100% natural, free from all synthetics—including so-called natural-approved ones—ethically sourced, and transparently formulated to support your beauty and wellness needs while serving your highest health.
In a world where “natural” and “organic” should be straightforward, navigating beauty and wellness is anything but simple. As formulators, we know the industry’s loopholes, misleading claims, and hidden synthetics. That’s why we champion transparency—bringing you the best in truly natural beauty and wellness in one trusted, easy-to-navigate space.
Many of our brands use certified organic ingredients, while others focus on wildcrafted and naturally derived botanicals that often exceed organic standards. Every product we offer is transparently natural and bioavailable, whether 100% natural, 100% organic, or a blend of both.
You’ll always find full ingredient and certification details in the certification section of each product page, ensuring you can make informed, confident choices.
Many mainstream clean, natural, and even organic beauty, health, and wellness brands stretch the definition of "natural" by including natural-approved or nature-identical synthetic ingredients—diluting what it truly means to be natural.
At Intentionally Natural, we go beyond clean beauty, ensuring that every formulation is 100% natural, bioavailable, and free from questionable ingredients.
We believe you deserve transparently natural, safe, and effective formulations, free from hidden synthetics or subpar fillers. Yes, creating truly natural beauty and wellness products is more costly, but we refuse to cut corners. Those who prioritize cost-saving over purity should not sit alongside brands that uphold ingredient integrity.
Here, you’ll only find proven, truly natural formulations that align with our commitment to purity, safety, and efficacy—because your highest health deserves nothing less.
Absolutely! As an independent, NZ-owned and operated business, we take immense pride in bringing you the best of New Zealand-made beauty, health, and wellness brands.
Just like our global offerings, only the most exceptional NZ brands—those that align with our commitment to sustainability, transparency, and truly natural formulations—make it onto our shelves. Every product is carefully vetted to ensure it upholds the highest standards of purity, safety, and efficacy, so you can shop with confidence knowing you’re supporting both your highest health and locally made excellence.
Forever Cruelty Free
No harm, no compromise with kind, ethically made products you can trust.
Our Promise Natural Only
Pure, proven and truly natural. No exceptions, no compromises.
Fast Dispatch + 30 Day Free Returns
Quick delivery and peace of mind with free returns.
