Shipping policy
At Intentionally Natural, we want you to absolutely love not only your purchase but your experience when shopping with us just as much. Our shipping and returns policy is designed with you in mind, ensuring that you can shop with confidence and peace of mind. Below, you'll find all the details you need about our shipping policies.
Shipping Within New Zealand
We take pride in offering fast and reliable shipping services throughout New Zealand. Please note that delivery times may vary based on your location. For urban areas, our goal is to have your natural goods at your doorstep the next day once they've been picked up by our courier partner.
Estimated Delivery Times Across New Zealand:
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Urban Areas: Overnight
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Rural Areas: 1–3 business days
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Interisland: 1–5 business days
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Waiheke Island: 2–3 business days
Please note that these delivery times are general guidelines. In some cases, deliveries may take up to 7 business days to arrive. Delays can occur during peak periods, such as Christmas, or due to unforeseen circumstances like natural disasters, which are beyond our control.
If you haven't received your delivery within 7 business days, please reach out to us via our Contact Page or email us at hello@intentionallynatural.com. We'll promptly work with our courier partner to resolve the delay.
Shipping Costs
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New Zealand: Flat rate of $9.00 NZD
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Free Shipping: Automatically applied to all NZ orders over $90.00 NZD
International Shipping
Currently, we are only shipping within New Zealand. Worldwide shipping is coming soon be sure to sign up to our IN the Know newsletter to be the first to hear when it’s available.
We're human and at times there may be uncontrollable circumstances that delay your delivery. If this happens, we appreciate your patience and understanding and we’ll always do our best to sort things swiftly.
